Nut Spice Refund & Return Policy
At Nut Spice, we take pride in delivering high-quality flavoured Makhana. Your satisfaction is our priority. If you’re not completely happy with your purchase, here’s our policy:
1. Eligibility for Refunds
- Refund requests must be made within 7 days of delivery.
- Products must be unused, unopened, and in original packaging.
- Opened or consumed products cannot be refunded for hygiene and safety reasons.
- Damaged or defective products are fully eligible for replacement or refund.
2. How to Request a Refund
- Contact our support team at [your email/contact] within 7 days of receiving the order.
- Provide your order number, product name, and reason for the refund.
- Our team will guide you through the return process.
3. Refund Process
- Once the returned product is received and inspected, your refund will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
4. Damaged or Defective Products
- If you receive a product that is damaged or defective, please contact us immediately.
- We will arrange for a replacement or full refund at no extra cost.
5. Shipping Costs for Returns
- Returns due to buyer preference: shipping cost will be borne by the customer.
- Returns due to defective or incorrect items: Nut Spice will cover the shipping cost.
6. Contact Us
For any questions regarding refunds or returns, reach out at:
Email: contact@thenutspice.com
Phone: +91-7209058122